We make every effort to ensure that our customers receive the highest quality products and are satisfied with the purchase made. We are aware, however, that satisfaction is a subjective matter, which is why we care about clear and transparent rules regarding returns and cancellation of the order.
If our product for any reason does not meet your expectations or has some defects (for example, it is inconsistent with the description), it is possible to return it within 14 days (counting from the date of receipt of the shipment). In order to benefit from the possibility of returning, please contact our company by e-mail, so that we can check the details of the order and payment.
When the goods are returned to our address and picked up by our customer service center, we will refund money to your bank account within 2-3 business days.
1. The cost of return shipment is covered by the Customer.
2. Our company reserves the right to refrain from returning funds if the returned goods are defective, damaged or if they bear traces of use.
3. Money is returned using the same payment method as the original transaction. Our clients are not charged with any additional costs.
4. The goods must be sent back within 14 days from informing us of the will to return.
Each of our clients has the right to cancel their order within 14 days without giving any reason. In this case, please contact us by email - or use our contact form.